Frequently Asked Questions
Do you also help with titling vehicles, fixing a title, or getting a duplicate title?
Yes we do! Just click "Get Started" and select the option that describes your situation.
How long does it take?
Once we receive your complete documents in the mail, we submit them to the RMV the same business day. RMV processing is usually about 24–72 hours. We ship your plates to you as soon as they're ready; total time also depends on USPS.
I'm not sure if I filled my form out correctly, what do I do?
Our team will review your submission via email and let you know if there is anything wrong. There are also multiple opportunities to edit your entries during the process!
FAQs for Dealers
I have a difficult customer who will not get insured after buying the vehicle, what do I do?
A title only does not require insurance and will put the vehicle in the customer's name. The lienholder needs to be recorded. This is recommended if it is a difficult transaction for whatever reason.
Can clients get tax credits for trade-in vehicles from out of state?
Yes, as long as they own the vehicle or it's from an immediate family member. You may need to provide proof of ownership.
Is a license for an appointed Power of Attorney (POA) necessary for a previous assignment on the title even if it is not from our dealership?
Yes, this is non-negotiable. Massachusetts instituted this rule in August 2023, and any POA signature on a required document after that must be accompanied by the POA's license. To clarify, this is a copy of the license of the person who signed as POA on the customer's behalf. They can black out their address and license number if they are concerned.